Internet Technical Support

Our technical experts are available anytime, day or night, and will be glad to answer any technical question or help you solve technical issues with your Broadband or Dial-Up Internet connection. If an on-site repair visit is needed, they'll set up a repair appointment with you. (Please note that our technical support representatives cannot help you with billing or service issues. Our Customer Care representatives, however, will be happy to help you with those issues.)

• Our support site at http://support.coastalnow.net/ can answer many questions you may have.
• Our System Notifications and Announcements page lists maintenance and other activities going on that may affect Internet service.
• You can contact Technical Support using our contact form.
• Call us:
  • Dial-up Technical Support: 877-2590 (Hinesville) or 756-2590 (Richmond Hill)
  • Broadband Technical Support: 876-6000
    We're at your service 24 hours a day, 7 days a week.

Residential Customer Care

If you are a residential customer and have a question concerning your bill or would like to change your phone or Internet service, our Residential Customer Care representatives will be happy to help you

• Use our On-Line Request System
• Call us:
  • 311 (local)
  • 369-9000 (local)
  • 756-9000 (local)
  • 877-702-3030 (toll free)
    We're at your service Monday-Friday 8am-6pm and on Saturday 9am-1pm
• Visit one of our offices:
  • 115 Patriots Trail, Hinesville, GA
  • Building 132, Cramer Avenue, Fort Stewart, GA
  • 9899 Ford Avenue, Richmond Hill, GA
    We're at your service Monday-Friday 8am-6pm
    and on Saturday 9am-1pm at our Hinesville and Richmond Hill offices
• Send us mail:
  • PO Box 1909, Hinesville, GA 31310

Business Customer Care

If you are a business customer and have a question concerning your bill or would like to change your phone or Internet service, our Business Customer Care representatives will be happy to help you.

• Use our On-Line Request System
• Call us:
  • 408-9000 (local)
  • 877-702-3030 (toll free)
    We're at your service Monday-Friday 8am-5pm
• Visit our office:
  • 115 Patriots Trail, Hinesville, GA
• Send us mail:
  • PO Box 1909, Hinesville, GA 31310

Line Repair Service

If your phone line isn't working, use the following resources to resolve the problem:

• Read our Line Repair page.
• Call us at 611 or 876-8202

Other Contacts